Privacy Policy

1. Introduction

Barber Exterior Solutions ("we," "us," or "our") provides residential exterior cleaning services, including house washing, driveway and concrete cleaning, and roof soft washing, to homeowners in Greensboro and the surrounding Piedmont Triad region of North Carolina. This Privacy Policy explains how we collect, use, share, and protect information when you visit www.barberexteriorsolutions.com or contact us for a quote.

This policy applies to United States homeowners who interact with our website, request a quote, or communicate with us by phone, email, or text message. By using our website or submitting a request, you agree to the practices described here.

2. Information We Collect

We collect information in the following ways.

Information you provide

When you submit our quote request form or otherwise contact us, you may provide:

• Your name
• Your phone number
• Your email address
• Your town or city
• Details about your project, such as the type of cleaning you need and information about your property
• Your SMS consent status and the date and time that consent was given

Information collected automatically

When you visit our website, we automatically collect usage and device information, such as your IP address, browser type, device type, pages viewed, referring website, and the dates and times of your visits. This information is gathered through cookies and similar technologies, as described in Section 5.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and answer your questions
• Schedule and coordinate appointments for the services you request
• Send transactional text messages and emails related to your request, such as confirmations and scheduling updates
• Maintain records of our communications and the services we provide
• Operate, maintain, and improve our website and services
• Comply with applicable laws and protect our legal rights

4. SMS / Text Messaging

Our text messaging program is called Barber Exterior Solutions. The messaging is transactional only. We use text messages to respond to quote requests and to schedule and coordinate appointments for the services you have asked us about. We do not use this program to send marketing content.

If you provide your mobile number and opt in to text messages, you agree to receive transactional messages from us at that number. Recurring messages may be sent.

Reply STOP to opt out at any time. Reply HELP for help. You can also reach us at (336) 327-6939 or info@barberexteriorsolutions.com with any questions about our messaging.

Message and data rates may apply. Consent is not a condition of purchase.

Mobile opt-in data and your consent to receive text messages are not shared with or sold to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to understand how visitors use our site and how our advertising performs. Specifically, we use:

• Google Analytics (Google gtag): to measure website traffic and understand how visitors interact with our pages.
• Meta Pixel (Facebook): to measure the performance of our advertising and understand how visitors reach our site.

These tools may collect usage data such as pages visited and time spent on the site, along with device and browser information such as your IP address, browser type, and operating system.

You can control or disable cookies through your browser settings. You can also opt out of certain tracking using the tools provided by Google and Meta. For more information, please review Google's Privacy Policy and Meta's Privacy Policy.

6. How We Share Information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers: We share information with trusted vendors who help us operate our business, such as email providers, SMS messaging providers, and analytics services. These providers may only use the information to perform services on our behalf.
• Legal requirements: We may disclose information when required by law, in response to valid legal process, or to protect our rights, property, or safety, or that of others.

Mobile opt-in data and your text messaging consent are never shared with third parties for their own marketing purposes.

7. Data Retention

We retain your personal information for as long as needed to fulfill the purposes described in this policy, including responding to your request, providing services, and maintaining business records. We keep records of SMS consent for as long as required to document your opt-in and to comply with applicable laws. When information is no longer needed, we take reasonable steps to delete or securely dispose of it.

8. Your Choices and Rights

You have choices about how your information is handled:

• Text messages: Reply STOP to any of our text messages to opt out at any time.
• Email: Contact us if you no longer wish to receive emails about your request.
• Access and deletion: You may ask us to access, correct, or delete the personal information we hold about you.
• Cookies: You can manage cookies through your browser settings and the opt-out tools described in Section 5.

To exercise any of these choices, contact us using the information in Section 11. We will respond to your request as required by applicable law.

9. Children's Privacy

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after changes take effect means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Phone: (336) 327-6939
• Email: info@barberexteriorsolutions.com

Barber Exterior Solutions. Serving Greensboro and the Piedmont Triad, NC.